The Terms and Conditions serve as a legal document requiring both the website owner and users to adhere to specific rules. This document aims to waive any claims or disputes that may arise during the website’s use by its users.
We are driven by the spirit of maintaining trust and goodwill. Our goal is to provide top-quality services to our customers. This document also outlines what you can expect from us while using our services.
Agreement Terms
The agreement terms cover essential aspects such as:
Reservations
When completing the reservation form, include all required information. We assume that you and all members of your booking comply with our Terms & Conditions upon form submission. The contact information provided will be used to notify you of any updates or information regarding your reservation.
You are responsible for ensuring that anyone you book for is aware of the booking terms and conditions. Airlineofficeguide may refuse a booking if it violates our policies, and such decisions are not subject to user dispute.
User Accounts
Airlineofficeguide reserves the right to delete, remove, or block user accounts that are deemed inappropriate or against our code of conduct. Users with blocked accounts cannot make bookings or create new accounts under different names. Restoration of accounts is at the sole discretion of Airlineofficeguide.
Services
We strive to provide accurate pricing for your travel needs based on the information you provide. We assist customers in booking flights available on the website, but this does not imply endorsement or sponsorship of any specific travel organizations or airlines. We cannot guarantee the level of service provided by the airlines with which you book, as we must comply with their rules and regulations.
Deals and Offers
No travel agent from Airlineofficeguide will guide you to take advantage of any deal posted on our website. You are free to choose and proceed with deals at your own discretion.
Identity Documents
You are responsible for bringing and maintaining all necessary travel documentation. Any penalties incurred due to missing mandatory documents are not our responsibility. Ensure you have the required documents in accordance with airline or relevant authority requirements to avoid travel hassles.
Changes in Price Structure
Prices listed on our website reflect the exchange rate at the time of viewing. You agree to pay any price changes immediately upon request. Price changes by the government or other authorities may also apply to your account until full payment is received. It is your responsibility to verify any price changes before making the final payment.
Government Taxes
You are responsible for paying taxes or fees imposed by governmental or airport authorities. These additional charges may be included in the fare price or payable at the arrival or departure airport. Note that most taxes are not refundable when you cancel your flight and request a refund.
Refunds
Refunds may take time to process. After requesting a refund and contacting customer support, you will receive an email confirmation. This does not automatically qualify you for a refund. We rely on suppliers, including airlines, to process refunds according to their policies. Refunds may take up to 90 days to reflect on your credit card statement.
There may be additional fees for post-ticketing services and refund penalties imposed by airlines and other service providers. Refund fees apply only when supplier rules allow and authorize refunds or when a waiver request is made. We are not responsible for providing refunds for flight cancellations due to factors beyond our control, such as strikes, wars, delays, terrorist activities, or air traffic control orders.
Vouchers
Vouchers cannot be exchanged for cash and can only be applied to one transaction. If you use a voucher code to book with Airlineofficeguide, its amount will not be refunded if you cancel the booking.
Unacceptable Content on Website
You are responsible for acting with moral conduct. Do not post photos, data, or material that is spam, misleading, abusive, obscene, pornographic, racially offensive, casteist, or otherwise offensive. Do not provide information that breaches confidentiality, falsifies your identity, infringes on copyrights, misleads other users, or harms the Airlineofficeguide website with malware.
Secrecy of Information
We strive to protect your data with stringent security measures. However, you may need to provide sensitive information for specific services, such as special accommodations or dietary needs. This information is only shared with outside firms assisting in the booking process.
Requests
We aim to ensure a pleasurable experience for customers booking flight tickets with us. In case of unforeseen occurrences, contact our customer support immediately for prompt assistance.
Travel Insurance
Travel experts advise purchasing travel insurance to stay protected from medical emergencies that may arise during travel.
Omissions
We assist customers in making reservations with other businesses and disclaim responsibility for any errors or inaccuracies they make, even if there are unintended consequences.
Amendments
Terms and Conditions may be amended or changed. You agree to stay informed of and comply with these changes in good faith.
If you have any concerns, feedback, or opinions, please contact us at help@airlineofficeguide.com.